FAQ
Q. My school was registered for Cooking with Schools 2009, will they need to register again for Cooking with Schools 2010?
A. We hope that your school enjoyed taking part in Cooking with Schools 2009. All registered schools from 2009 will automatically be registered for Cooking with Schools 2010. If your school was not registered for Cooking with Schools 2009, a school staff member can register the school. You can download the letter below and hand it to your school, this will tell them how to register.
Download letter
Q. My school was registered last year, but now I can't find it? What should I do?
A. You can search for your school here by entering either the school name or postcode. If you have tried this and are still unable to find your school, please contact the Flora Careline on 0800 446 464 Monday to Friday 9am to 5pm.
Q. What happens if my school doesn't register for the campaign?
A. If that happens then your tokens will go into a central pot which will then get re-allocated to all the registered schools that have at least 1 token when token registration closes at midday on 5th May 2010.
Q. Can I register on behalf of my child's school?
A. Unfortunately not. We need someone from the school to register so that all the campaign information reaches the correct person. Please feel free to talk to the school and let them know you support teaching cookery and healthy eating! You can download the letter below and hand it to your school, this will tell them how to register.
Download letter
Q. I have tried to convince my school to register for the free cooking equipment but they are adamant they are not getting involved with a commercial activity.
A. That is a shame because Flora are working hard to get the healthy eating message to children in a way which is both educational and fun. We are glad you are enthusiastic and hope you keep on collecting as any tokens that are not used will go into a pot which will be shared amongst all registered schools that have at least 1 token when token registration closes at midday 5th May 2010.
Q. There is a big banner in the front of my child's school and I don't believe marketing to children is ethical!
A. We are sorry the banner has offended you but it is not aimed at children. The banner has the Flora branding on it outside the school to ensure it is visible to parents. We would like them to get involved in the scheme as it will get much needed cooking resources and equipment into the classrooms.
Q. Can I not just send my children to school with the coverleaf?
A. The scheme has been set up to make it as easy and efficient as possible for the schools. All you have to do is enter your code online and your school will be credited. Your school may have set up a token collection point, where parents can leave their coverleafs. A nominated member of school staff will then need to redeem these tokens online. You could contact your school to see if they are collecting tokens in school. If they are, but they haven't set up a collection point as yet, you could let them know that they can download a label from the teachers resource section of this website to clearly mark a collection point within the school.
Q. How much gets donated to my school?
A. It depends which size special pack of Flora has been purchased,- a 250g tub contains a code that is worth 20p/30c, a 500g tub contains a code that is worth 40p/60c and a 1kg tub contains a code that is worth £1/€1.50!
Q. I have looked online and my school hasn't even raised £5/€5! Why am I going to all this effort?
A. Each token is worth 20p/30c so if every child at your school was to donate 1 token that would be £100/€150 (assuming the school contains 500 pupils) - and that is a lot of cooking equipment! You can view the equipment available and how many tokens your school will need for each item, using the online equipment catalogue.
Please note, registered schools who have collected between 1 and 49 tokens when token registration closes at midday 5th May 2010 will be entitled to receive a special gift pack for the classroom.
Registered schools who have collected 50 tokens or more when token redemption closes at midday 5th May 2010 will be entitled to exchange their tokens for cooking equipment of their choice for the items detailed within the Cooking with Schools equipment catalogue.
Q. Where can I find the tokens?
A. You'll find Cooking with Schools tokens on the coverleaf inside promotional tubs of Flora available from January 2010 to March 2010, while stocks last. Then you simply need to go online, find the school you'd like to register the token for and type in the code.
Q. How do I know how many tokens my school has collected?
A. Each school has its own personalised school landing page where you will be able to see how many tokens your school has collected. Additionally, each school is able to set a collection target and you will be able to view how close your school is to achieving its desired target on this page. To reach this page simply use the search tool to find your desired school.
Q. What can my school collect?
A. There is a wide variety of equipment available that schools can redeem their tokens for. You can view the equipment available and how many tokens your school will need for each item, using the online equipment catalogue.
Q. Who do I contact if I am having trouble redeeming my code?
A. Please call the Flora Careline on 0800 446 464 Monday to Friday 9am to 5pm.
Q. When is the last date for registering tokens for my school?
A. The last chance to register tokens is midday on 5th May 2010. Unfortunately, if you attempt to register your tokens after this date, your tokens will not be valid.
Q. Can Cooking with Schools help to encourage children to cook outside of the classroom?
A. Yes, there are a number of heart healthy recipes available for to download from the website. These recipes are designed specifically for children 6+ to encourage healthy cooking.
Q. I have registered for the Collector's Zone, how many tokens do I need to collect to receive my reward pack?
A. Once you have registered 12 tokens you will be entitled to a reward pack. Reward packs are subject to availability, full terms and conditions apply.
Q. I have registered a token, however the token does not seem to have registered towards my Collector's Zone total.
A. To ensure your tokens count towards your Collector's Zone total you have to ensure you are logged in. If you were logged in, but still experiencing difficulties please contact the Flora Careline on 0800 446 464 Monday to Friday 9am to 5pm.
Q. If I collect double the number of tokens to entitle me to a gift pack, am I eligible for 2 packs?
A. Gift packs are limited to one per Collector, even if you collect above and beyond the 12 tokens required. Reward packs are subject to availability, full terms and conditions apply.
Q. What happens if another member of my household is also collecting tokens in the Collector's Zone, will we both receive a gift pack?
A. Unfortunately gift packs are limited to one pack per household. Reward packs are subject to availability, full terms and conditions apply.
Q. What do I do if I have forgotten my Collector's Zone username and password?
A. Click here for a password reminder email to be sent to your email address. Alternatively. if you are having any difficulties with your username and password, then please contact the Flora Careline on 0800 446 Monday to Friday 9am to 5pm.
Q. How can I unsubscribe from the Collector's Zone?
A. You are free to opt out of the Scheme at any time by contacting us on 0800 44 64 64. Please note, any tokens registered against their campaign will become null and void and it will not be possible to 're-credit' them if you later decide to re-join the Scheme
Q. When will I receive my reward pack?
A. Reward packs will be sent out within 28 days of the end of the Ordering Period. Please note that adverse weather conditions or other events outside of the Promoter's (or their agents) reasonable control may result in late delivery.
Q. What should I expect from my reward pack to contain?
A. The reward pack will contain the below:
1 x Children's bib aprons 100% cotton
1 x Flora money off coupon
(full Terms & Conditions as documented on the back of the coupon will apply) Recipe cards
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Q. My school was registered for Cooking with Schools 2009, will they need to register again for Cooking with Schools 2010?
A. We hope that your school enjoyed taking part in Cooking with Schools 2009. All registered schools from 2009 will automatically be registered for Cooking with Schools 2010. If your school was not registered for Cooking with Schools 2009, please use the registration form to send us your school's details and we will register you on the scheme.
Full terms and conditions are available here.
Q. My school was registered last year, but now I can't find it? What should I do?
A. You can search for your school here by entering either the school name or postcode. If you have tried this and are still unable to find your school, please contact the Flora Careline on 0800 446 464 Monday to Friday 9am to 5pm.
Q. The person who registered for the scheme last year has now left. How can I register a new primary contact?
A. All your schools details, including the nominated primary contact, can be edited within the teachers section of the site. To access this area click here and enter your username and password. If you do not have access to the username and password originally registered, then please contact the Flora Careline on 0800 446 464 Monday to Friday 9am to 5pm.
Q. Is my username and password the same as last year?
A. Yes. Click here for a password reminder email to be sent to the primary contacts email address. Alternatively. if you do not have access to this email account or are having any difficulties with your username and password, then please contact the Flora Careline on 0800 446 464 Monday to Friday 9am to 5pm.
Q. What do I do if I have forgotten my school username and password?
A. Click here for a password reminder email to be sent to the primary contacts email address. Alternatively. if you do not have access to this email account or are having any difficulties with your username and password, then please contact the Flora Careline on 0800 446 Monday to Friday 9am to 5pm.
Q. How can I register my school?
A. The Cooking with Schools campaign is open to primary and middle schools (that the DCSF has designated as having primary school status) across the UK & ROI (please see Terms and Conditions for restrictions). If you are a school staff member and this applies to you, please use the registration form to send us your school's details and we will register you on the scheme.
Q. Is it possible to acquire additional information about the campaign for a friend at another school?
A. If your friend works at a primary or middle school then please inform them that all information about the campaign is available on this website, www.cookingwithschools.co.uk. Additionally, you can send your friend an email all about Cooking with Schools using the "Tell a friend" functionality.
Q. If I register my school will I have to collect empty tubs or enter all the codes online myself?
A. The whole programme has been set up to make it as easy and efficient as possible. All families, relatives and supporters have to do is enter their codes online and your school will be credited - so everyone can play a part. Alternatively, you can set up a token collection point within your school, where parents can leave their coverleafs. A nominated member of school staff will then need to register these tokens online. You can download a label to clearly mark your collection point within the teachers resource section.
Q. How much gets donated to my school?
A. It depends which size special pack Flora has been purchased - a 250g tub is worth 20p/30c, a 500g tub is worth 40p/60c and a 1kg tub is worth £1/€1.50.
Q. How can I motivate the families of pupils to take part?
A. Our online “how to guide” recommends how to communicate the offer to families and get them behind the programme. Additionally, this guide will point you in the direction of helpful resources available to download from the website including an assembly plan to kick start your campaign and the ability to set a target goal for your supports to reach. To view these resources click here. Additionally, there is a page dedicated to token collections tips to help get your campaign going, for more information click here.
Q. I am having trouble uploading information for my schools profile page. Who do I contact to help?
A. Please contact the Flora Careline on 0800 446 464 Monday to Friday 9am to 5pm.
Q. When is the last date for registering tokens for my school?
A. The last chance to register tokens is midday on 5th May 2010. Unfortunately, if you attempt to register your tokens after this date, your tokens will not be valid.
Q. How do I opt out of the scheme?
A. If your School no longer wishes to participate in the Flora Cooking With Schools scheme please email us and let us know. Please note that your school will no longer be eligible for Free Cooking Equipment if you choose to do this.
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